Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
ABKbank scrl
0800 95 905
03/271 10 94
ABN AMRO Banque S.A.
03 222 03 33
03/222 02 08
ABN AMRO Private Banking Belgium
voir : ABN AMRO Banque S.A.
Active Capital
0475/30 78 64
03/647 14 60
Advieskantoor Herpoelaert
0495/32 22 00
051/63 74 13
AGAMI FAMILY OFFICE
02 629 44 61
02 629 44 65
AGFA Finance
03/444 71 91
Aion Bank
voir : UniCredit
Alfred Courtens Consulting SPRL
0475 81 37 16
Alpha Card
voir : American Express Europe S.A. succursale belge