Ombudsfin is part of FIN-NET, the European network for the resolution of cross-border disputes in financial services.

FIN-NET oversees cooperation between the mediation services of the financial sector of most EU member states for the resolution of cross-border disputes. In Belgium, besides Ombudsfin, the Insurance Ombudsman is also a member of the FIN-NET network. 

If a case is brought before Ombudsfin that is intended for the ombudsman service of another EU member state affiliated with FIN-NET, Ombudsfin will transfer that case to the competent authority, provided it is sufficiently documented. If the case is not complete, Ombudsfin will provide the contact details of the competent institution.

For more information about FIN-NET, click here