Attention! In corporate files, Ombudsfin is exclusively competent for disputes concerning credits, the exercise of the specific powers provided for in Book VII of the Economic Law Code concerning the basic banking service for companies, cross-border payments within the European Union up to €50,000, and MIFs.
Please describe your complaint clearly and completely. Provide us with all information necessary and useful for processing your case and provide us with a copy of the correspondence between you and your financial institution.
Ombudsfin would hereby like to inform you about the ODR platform. The ODR platform is a new platform created in 2016 by the European Commission and intended for consumers and professionals doing online transactions within the EU.The aim is to help individuals resolve a complaint free of charge about goods or services they bought online within the EU, without having to go to court. In some countries it is also possible to file a complaint against a consumer as a professional. Should you wish to file a complaint through that platform, please follow this link
Ombudsfin can only intervene if the problem has first been presented to the company concerned and this is unsuccessful.
If not, you should first contact the competent service of the financial institution. To know the details of this service