ABKbank scrl
Affiliated institutions
Ombudsfin asbl is competent to deal with complaints against affiliated financial institutions.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin asbl.
For clients of financial institutions:
All member institutions of the Belgian Federation of the Financial Sector (Febelfin vzw) that offer their services to private individuals are automatically members of Ombudsfin vzw.
Click here to access the list of Febelfin asbl members.
Other financial service providers:
Other financial service providers can become members of Ombudsfin asbl.
Some categories of service providers even have an obligation to do so. This is particularly the case for banking and investment intermediaries, as well as for individual lenders and credit intermediaries.
Click here for a list of banking and investment services intermediaries.
Click here for a list of lenders.
Click here for the list of consumer credit intermediaries.
Click here for a list of mortgage intermediaries.
Click here for a list of approved payment institutions in Belgium
Click here for a list of approved electronic money institutions in Belgium
Below you will find a list with contact details of the relevant complaints departments of a number of members of Ombudsfin vzw. If the financial institution is not mentioned on the list, simply state clearly in your communication with the financial institution concerned that it is a complaint or that your mail is for the complaints department.
ABKbank scrl
Conseillère satisfaction clientèle
Ledeganckkaai 7
2000 Antwerpen
Fax: 03/271 10 94
Tel: 0800 95 905
satisfactionclientele@abk.be
ABN AMRO Banque S.A.
ABN AMRO Banque S.A.
Customercare - Post X
Borsbeeksebrug 30
2600 Berchem
Fax: 03/222 02 08
Tel: 03 222 03 33
customercare@be.abnamro.com
ABN AMRO Private Banking Belgium
Zie/voir ABN AMRO Banque S.A.
Active Capital
Active Capital
Monsieur Luc Colebunders
Kapellei 24
2900 Schoten
Fax: 03/647 14 60
Tel: 0475/30 78 64
luc.colebunders@telenet.be
Advieskantoor Herpoelaert
Advieskantoor Herpoelaert
Madame Ilse Herpoelaert
Statiestraat 15
8810 Lichtervelde
Fax: 051/63 74 13
Tel: 0495/32 22 00
ilse.herpoelaert@skynet.be
AGAMI FAMILY OFFICE
AGAMI FAMILY OFFICE
Monsieur François SIMON
Rue Gachard 88
1050 Bruxelles
Fax: 02 629 44 65
Tel: 02 629 44 61
francois.simon@agami.com
AGFA Finance
AGFA Finance
Klachtendienst
Septestraat 27
2640 Mortsel
Fax: 03/444 71 91
magda.deburghgraeve@agfa.com
Aion
Aion
Service des plaintes
Rue de la Loi 34
1040 Bruxelles
Fax: 02/219 94 91
Tel: 02/220 72 11
complaint@aion.be
Alfred Courtens Consulting SPRL
Alfred Courtens Consulting SPRL
Alfred Courtens
Allée de la Ferme du Bercuit 61
1390 Grez-Doiceau
Tel: 0475 81 37 16
info@seniorbook.be
Alpha Card
Zie/voir American Express Europe S.A. succursale belge
Alpha Crédit
Alpha Crédit
Service Qualité
Montagne du Parc 8/C
1000 Bruxelles
Tel: 02 508 02 28
compliance@acred.be; complaints@alphacredit.be
ALTERNADYVE bvba
ALTERNADYVE bvba
Mme Antoinette d'Yve
Kasteel de Marnix 1
3090 Overijse
American Express Europe S.A. succursale belge
American Express Europe S.A. succursale belge
Quality and Complaints
Boulevard du Souverain 100
1170 Bruxelles
Fax: 02/675 12 48
complaints.be@aexp.com
Antwerp Diamondbank
Antwerp Diamondbank
Commercieel kantoor
Pelikaanstraat 54
2018 Antwerpen
Fax: 03/233 90 95
info@adia.be
Architas
Architas
Directeur Operations
Boulevard du Souverain 36
1170 Bruxelles
Fax: 02/678 44 41
operations@axa-pm.be
Argenta
Argenta
Gestion des Plaintes
Belgiëlei 49-53
2018 Antwerpen
Fax: 03/285 55 28
Tel: 03/285 56 45
gestiondesplaintes@argenta.be
Armatis LC Courtage
Armatis LC Courtage
Monsieur Denis Akriche
79, Avenue Edouard Vaillant, Immeuble Le Quintêt, Bât.D
F-92100 Boulogne Billancourt
Fax: 00 33 1 46 20 20 62
Tel: 00 33 1 46 20 94 84
denis.akriche@armatis-lc.com
Ascot Investments
Ascot Investments
Monsieur Frédéric Goblet
Avenue Franklin Roosevelt 136
1050 Bruxelles
Tel: 02/626 96 53
info@ascot-investments.com
ATLANTIS INVEST bvba
ATLANTIS INVEST bvba
Monsieur Bart De Neef
Lisperstraat 52
2500 Lier
Atradius Crédito y Caución S.A. de Seguros y Reaseguros
Atradius Crédito y Caución S.A. de Seguros y Reaseguros
Division ICP - Service juridique
Avenue Prince de Liège 74-78
5100 Namur
Fax: 081/32 47 23
Tel: 081 32 47 12
quentin.lorsignol@atradius.com
Attent Vermogensbeheer
Attent Vermogensbeheer
Monsieur Paul Dohmen
Service Compliance
Kerkplein 15 b 3
3620 Lanaken
Fax: 011/91 50 97
Tel: 089 84 54 52
p.dohmen@attentvermogensbeheer.eu
Attijariwafa Bank Europe
Attijariwafa Bank Europe
Centre de Relation Client
Boulevard Maurice Lemonnier 128
1000 Bruxelles
Tel: 02 250 02 93
relations-clients-belgique@attijariwafa.net
Auxifina
Zie/voir Krefiservicing
Axa Bank Belgium
Axa Bank Belgium
Customer Excellence B32/053
Grotesteenweg 214
2600 Antwerpen (Berchem)
Fax: 03/286 21 02
customer.relations@axa.be
Axa IM Benelux
Axa IM Benelux
Compliance
Place du Trône 1
1000 Bruxelles
Fax: 02/679 63 99
Pol.Pierret@axa-im.com
Axa Private Management
Zie/voir Architas
Axitis
Axitis
Direction générale
Avenue Franklin Roosevelt 7
1050 Bruxelles
B.R.F. bvba
B.R.F. bvba
Jan Beckers
Neerstraat 169
3900 Tessenderloo
Fax: 013 66 25 15
Tel: 013/66 70 46
info@brfinance.be
Zie/voir Aion
Banco Bilbao Vizcaya Argentaria SA (BBVA) - Succursale en Belgique
Banco Bilbao Vizcaya Argentaria SA (BBVA) - Succursale en Belgique
Service clientèle
Cantersteen 47
1000 Bruxelles
Fax: 02/512 85 31
Tel: 02/512 32 62
bbvabe@bbva.com
Bank Nagelmackers SA
Bank Nagelmackers SA
Team Leader complaints
Rue Montoyer 14
1000 Bruxelles
Bank of America Europe Designated Activity Company, Brussels Branch
Bank of America Europe Designated Activity Company, Brussels Branch
Directie
Square de Meeûs 38-40
1000 Bruxelles
Bank of Baroda
Bank of Baroda
Compliance Cell
Rue de la Loi 28
1040 Bruxelles
Fax: 02/285 00 47
Tel: 02/285 00 49
compliance.be@bankofbaroda.com
Bank of India
Bank of India
Compliance Officer
Schupstraat 18-20
2018 Antwerpen
Fax: 03/231 83 87
bankofindiaantwerp@skynet.be
Banque Chaabi du Maroc
Banque Chaabi du Maroc
Département production
Boulevard du Midi 62
1000 Bruxelles
Fax: 02/512 96 60
m.allouch@banquechaabi.be
Banque CPH
Banque CPH
Compliance Officer
Rue Perdue 7
7500 Tournai
Fax: 069/88 14 95
Tel: 069/ 88 14 89/81
dge@cph.be
Banque de Crédit Professionnel (Marche en Famenne)
Zie/voir Beobank
Banque de Luxembourg Belgique
Banque de Luxembourg Belgique
Service plaintes
Chaussée de La Hulpe 120
1000 Bruxelles
Fax: 02/663 45 41
Tel: 02/663 45 40
reclamations@bdlux.be
Banque Degroof
Zie/voir Banque Degroof Petercam
Banque Degroof Petercam SA
Banque Degroof Petercam SA
Claims
Rue de lIndustrie 44
1040 Bruxelles
Fax: 02/233 99 85
claims@degroofpetercam.com
Banque Delen
Banque Delen
Compliance Officer
Jan Van Rijswijcklaan 184
2020 Antwerpen
Fax: 03/244 54 44
Tel: 03/244 54 78
compliance@delen.be
Banque du Brabant
Zie/voir Beobank
Banque Edmond de Rothschild Europe succursale de Belgique
Banque Edmond de Rothschild Europe succursale de Belgique
Avenue Louise 235 (7ème étage)
1050 Bruxelles
Fax: 02/645 25 20
Banque J. Van Breda & Co
Banque J. Van Breda & Co
Conseillère satisfaction clientèle
Ledeganckkaai 7
2000 Antwerpen
Fax: 03/271 10 94
Tel: 0800/93 006
satisfactionclientele@banquevanbreda.be
Banque Transatlantique Belgium
Banque Transatlantique Belgium
Compliance officer
Rue de Crayer 14
1000 Bruxelles
Fax: 02/626 02 71
Tel: 02/626 02 79
valerie.dufour2@banquetransatlantique.be
BCC-Corporate
Zie/voir AirPlus International
Bearbull
Zie/voir Banque Degroof
Belfius Banque
Belfius Banque
Negotiator (numéro de colis 7913)
Place Charles Rogier 11
1210 Bruxelles
Fax: 02/222 30 41
Tel: 02/222 55 11
negotiation@belfius.be
Belfius Lease
Belfius Lease
Service des plaintes
Place Rogier 11
1210 Bruxelles
Fax: 02 222 26 63
Tel: 02 222 37 08
belfiusleaseinfo@belfius.be
Beobank
Beobank
Service clientèle
Boulevard du Roi Albert II 2
1000 Bruxelles
Fax: 02/626 64 28
Tel: 02 626 64 63
contactinfo@beobank.be
BinckBank (part of Saxo Bank)
BinckBank (part of Saxo Bank)
Service clientèle
Italiëlei 124 b 101
2000 Antwerpen
Tel: 03 303 31 11
https://www.home.saxo/fr-be/legal/complaints/complaints
BKCP Banque
Zie/voir Beobank
BKCP Wallonie (CPI) (Mouscron)
Zie/voir Beobank
BMW Financial Services Belgium
BMW Financial Services Belgium
Service des plaintes
Industriepark
De Vliet-Lodderstraat 16
2880 Bornem
BNP Paribas Fortis
BNP Paribas Fortis
Gestion des Plaintes 1CP3D
Montagne du Parc 3
1000 Bruxelles
Fax: 02/228 72 00
Tel: 02/762 20 00
gestiondesplaintes@bnpparibasfortis.com
BNP Paribas Leasing Solutions
BNP Paribas Leasing Solutions
Florence Viteux
Legal Manager
Chaussée de Gand 1440
1082 Bruxelles
Fax: 02/506 03 97
florence.viteux@bnpparibas.com
BNP Paribas Securities Services
Zie/voir BNP Paribas, Belgium Branch
BNP Paribas Wealth Management
Zie/voir BNP Paribas Fortis
BNP Paribas, Belgium Branch
BNP Paribas, Belgium Branch
Dominique Delouw
Montagne du Parc 3
1000 Bruxelles
Fax: 02/510 84 86
Tel: 02/510 84 73
dominique.delouw@bnpparibas.com
Bocklandt
Zie/voir Leleux Associated Brokers
Bonnewijn, Renwart, Van Goethem & Cie
Zie/voir Banque Degroof
Bpost Banque
Bpost Banque
Customer Services
Rue du Marquis 1 bte 2
1000 Bruxelles
Fax: 02/545 62 62
Tel: 02/545 62 11
quality@bpostbanque.be
Buttonwood Vermogenbeheerders
Zie/voir Van Lanschot Bankiers
Buy Way Personal Finance
Buy Way Personal Finance
Claims
Boulevard Baudouin 29 bte 2
1000 Bruxelles
Fax: 02/250 20 69
Tel: 02/250 20 57
claims@buyway.be
Byblos Bank Europe
Byblos Bank Europe
Compliance Officer
Rue Montoyer 10 bte 3
1000 Bruxelles
Fax: 02/513 05 26
Tel: 02/551 00 20
complaints@byblosbankeur.com
CA Indosuez Wealth (Europe), Belgium Branch
CA Indosuez Wealth (Europe), Belgium Branch
Legal Department
Chaussée de la Hulpe 120
1000 Bruxelles
Calyon
Zie/voir Crédit Agricole Corporate and Investment Bank
Candriam Belgium
Candriam Belgium
Client Servicing
Avenue des Arts 58
1000 Bruxelles
https://www.candriam.be/fr/professional/contact
Capital & Finance Asset Management
Zie/voir Banque Delen
Capital@Work
Médiation clients
Avenue de la Couronne 153
1050 Bruxelles
Fax: 02/673 55 99
CB Trading & Invest
CB Trading & Invest
Monsieur Johan Maet
Albert I-laan 76
8620 Nieuwpoort bad
Fax: 058/23 23 69
Tel: 058/23 23 62
johan@cbiti.be
CBC Banque
CBC Banque
Gestion des Plaintes
Avenue Albert Ier, 60
5000 Namur
Fax: 081 80 39 86
gestiondesplaintes@cbc.be
Centea
Zie/voir CRELAN
Centrale Kredietverlening (CKV)
Centrale Kredietverlening (CKV)
Compliance Officer
Mannebeekstraat 33
8790 Waregem
Fax: 056/61 10 79
klachten@ckv.be
Cetelem
Zie/voir Alpha Crédit
Citibank Belgium
Zie/voir Beobank
Citibank Europe PLC - Belgium Branch
Citibank Europe PLC - Belgium Branch
Country CFO
Rue des Colonies 56
1000 Bruxelles
Claeys Philippe (agent-délégué Alena)
Claeys Philippe (agent-délégué Alena)
Avenue des Lauriers 39
1150 Bruxelles
CM-CIC Leasing Benelux
CM-CIC Leasing Benelux
Monsieur Patrice Labbe
Direction du Développement
Rue De Crayer 14
1000 Bruxelles
Fax: 02/626 02 71
Tel: 02/626 02 78
patrice.labbe@cmcic.com
Cofidis
Cofidis
Madame Carine Anssens
Service Consommateurs
Chaussée de Lille 422A
7501 Orcq
Fax: 069/25 77 44
Tel: 078/055 000
consumerservice@cofidis.be
Commerzbank Aktiengesellschaft
Commerzbank Aktiengesellschaft
Compliance Officer
Avenue Louis Schmidt 87
1040 Bruxelles
Fax: 02/743 19 28
Commerzbank Belgium
Commerzbank Belgium
Compliance Officer
Avenue Louis Schmidt 87
1040 Bruxelles
Fax: 02/743 19 28
Consilium sprl
Consilium sprl
PIRET GERARD Daniel
Chemin des Princes 14 bte 3
7020 Nimy
Fax: 065 22 64 13
Tel: 065 22 55 51
dpg@dpgconsilium.be
Corluy
Zie/voir ABN-AMRO II
Cortal
Zie/voir Fortuneo
Courtens
Zie/voir Dresdner Van Moer Courtens
CREAFIN NV
CREAFIN NV
Bruno Scheerlinck
Duwijckstraat 17
2500 Lier
Tel: 03 490 31 23
bruno.scheerlinck@creafin.be
Crédit Agricole Corporate and Investment Bank
Crédit Agricole Corporate and Investment Bank
Direction générale
Chaussée de la Hulpe 166
1170 Bruxelles
Crédit Agricole Private Banking Belgium
Zie/voir CA Indosuez Wealth (Europe), Belgium Branch
Credit Europe Bank
Credit Europe Bank
Customer Care Europe
Rue Royale 97 - 4e étage
1000 Bruxelles
Fax: 03/206 56 22
Tel: 03/206 56 00
info@crediteurope.be
Crédit Foncier
Crédit Foncier
Madame Rita Van Bets
C/O Operational Account Stater Belgium SA
Boîte postale 10400 - Bruxelles Madou
1000 Bruxelles
Fax: 02/238 02 00
Tel: 02/233 28 36
OA@stater.be; Klachten-Plaintes@stater.be
CRELAN SA
CRELAN SA
Service plaintes
Boulevard Sylvain Dupuis 251
1070 Bruxelles
Fax: 02/558 76 16
Tel: 02/558 72 50
complaints@crelan.be
Daimler-Chrysler Finance Belgium
Daimler-Chrysler Finance Belgium
Direction générale
Luchthavenlaan 27
1800 Vilvoorde
DDEL Portfolio Solution
DDEL Portfolio Solution
Monsieur William del Marmol
Avenue Slegers 79
1200 Bruxelles
Fax: 02/772 76 22
Tel: 02/761 26 26
contact@ddel.be
De Buck Bankiers
Zie/voir Banque Degroof
De Lage Landen Leasing
De Lage Landen Leasing
Service Plaintes
Peutiesesteenweg 115
1830 Machelen
Fax: 02/718 04 97
kimpira@athloncarlease.be
De Maertelaere
Zie/voir SG Private Banking
Degroof Petercam Asset Management (DPAM)
Degroof Petercam Asset Management (DPAM)
Service juridique
Rue Guimard 18
1040 Bruxelles
Degroof Securities
Zie/voir Banque Degroof
Delande et Cie
Delande et Cie
Monsieur Pierre Delande
Avenue Franklin Roosevelt, 104 bte 20
1330 Rixensart
Fax: 02/513 16 22
info@delande.be
Delta Lloyd Bank
Zie/voir Bank Nagelmackers
Delta NV
Delta NV
Service des plaintes - Mme Ilse Vandenbulcke
Kortrijkstraat 55
8560 Wevelgem
Tel: 056 41 45 73
info@delta-leningen.be
Demes
Demes
Monsieur Gert De Mesure
J.B. Davidstraat 19
1800 Vilvoorde
Fax: 02/253 14 75
Tel: 02/253 14 75
info@demes-invest.be
Deutsche Bank
Deutsche Bank
Client Solutions
Avenue Marnix 13-15
1000 Bruxelles
Fax: 02/551 62 99
Tel: 02/551 99 35
service.clients@db.com
DHB Bank
DHB Bank
Compliance & Internal Control
Rue Royale 168
1000 Bruxelles
Fax: 02 229 26 69
Tel: 02/221 04 76
internalcontrolunitbelgium@dhbbank.com
Dierickx, Leys Effectenbank
Dierickx, Leys Effectenbank
Service juridique
Kasteelpleinstraat 44-46
2000 Antwerpen
Fax: 03/241 09 62
Tel: 03/241 09 82
legal@dierickx.be
DMR Finance
Zie/voir Banque Degroof
Dresdner Van Moer Courtens
Zie/voir Crédit Agricole Private Banking Belgium
Easy Credit sprl
Easy Credit sprl
Mme Cristina Moisa
Square Marguerite 35 bte 4
1000 Bruxelles
Fax: 02 736 39 55
Tel: 02 325 94 33
cristina.moisa@creditfacile.eu
EB Lease
Zie/voir Europabank
Ebury Partners Belgium
Ebury Partners Belgium
Complaints
Avenue des Arts 52/2
1000 Bruxelles
Elantis
Elantis
Complaint Manager
Rue des Clarisses 38
4000 Liège
Fax: 04/232 45 01
philippe.leonard@elantis.be
Emoral
Emoral
Monsieur Luc Boelaert
Zeeuwspad 16
8300 Knokke-Heist
Fax: 050/60 19 02
Tel: 0473/61 29 01
lucboelaert@telenet.be
EOS Aremas Belgium
EOS Aremas Belgium
Montagne du Parc 8/G
1000 Bruxelles
Fax: 02/508 03 80
compliance@acred.be; complaints@alphacredit.be
Ethias
Zie/voir Optima Banque
Euler Hermes Europe
Euler Hermes Europe
Head of Retail
Avenue des Arts 56
1000 Bruxelles
Fax: 02/289 35 75
Tel: 02/289 34 58
Didier.dumoulin@allianz-trade.be
Eural
Zie/voir Record Bank
Euroclear Bank
Euroclear Bank
Direction générale
Boulevard du Roi Albert II 1
1210 Bruxelles
Europabank
Europabank
Service Clients / Traitement des Plaintes
Burgstraat 170
9000 Gent
Fax: 09/224 74 48
Tel: 09/224 73 75
info@europabank.be
F. van Lanschot Bankiers, Belgisch bijkantoor
F. van Lanschot Bankiers, Belgisch bijkantoor
Service plaintes
Desguinlei 50
2018 Antwerpen
Fax: 03/286 78 01
Tel: 03/286 69 21
klachten@vanlanschot.be
Federale Kas voor het Beroepskrediet (Kortrijk)
Zie/voir Beobank
Fide Capital
Fide Capital
Service de médiation
Avenue F. Roosevelt 81
1000 Bruxelles
Fidelity Capital Management
Fidelity Capital Management
Avenue E. De Mot 19
1000 Bruxelles
Fax: 02/641 15 99
Fides Asset Management (FIAM)
Fides Asset Management (FIAM)
Direction générale
Avenue de Tervuren 72
1040 Bruxelles
Fidexis
Zie/voir Buy Way Personal Finance
Fimaser SA / Carrefour Finance
Fimaser SA / Carrefour Finance
Service Qualité
Quatuor - Boulevard Baudouin 29/3B
1000 Bruxelles
Fax: 02/226 37 79
Tel: 02/226 36 32
quality@fimaser.be
Fin-CoDe
Fin-CoDe
Madame Darline Degheldere
Vromenhove 23
2070 Zwijndrecht
Fax: 03/771 69 35
Tel: 03/771 69 34
info@fincode.be
Finalia
Zie/voir Alpha Crédit
Financière des Paiements Electroniques (NICKEL)
Financière des Paiements Electroniques (NICKEL)
Service des plaintes
Rue Royale 144-146
1000 Bruxelles
Tel: 02 891 29 80
morgan.moller@nickel.eu
Financière du Bosquillon sprl
Financière du Bosquillon sprl
Monsieur André Wielemans
Rue Willems 14-16 bte 2503
1210 Bruxelles
Tel: 02/762 55 54
awiel@skynet.be
Finansbank
Zie/voir Credit Europe Bank
Fintech
Fintech
Monsieur Peter Nysten
Grote Lindestraat 11
3500 Hasselt
Fax: 011/27 20 68
Tel: 011/27 20 64
peter.nysten@fintech.be
Fintro
Zie/voir BNP Paribas Fortis
Fonds du Logement Wallon
Fonds du Logement Wallon
Direction générale
Rue de Brabant 1
6000 Charleroi
Ford Credit Belgium SPRL
Ford Credit Belgium SPRL
Madame Hilde Kokke
Service Contentieux
Avenue du Hunderenveld 10
1082 Bruxelles
Fax: 02/482 24 84
Tel: 02/482 25 90
hkokke@ford.com
Fortuna Invest
Fortuna Invest
Monsieur Xavier Van Deuren
Pallieterdreef 47
2280 Grobbendonk
Fax: 014/51 99 95
Tel: 014/51 99 95
xavier.vandeuren@skynet.be
Fortuna Private Strategy NV
Fortuna Private Strategy NV
Monsieur Steven De Punt
Frans Beckersstraat 42
2600 Antwerpen
Tel: 0496 606 717
steven.de.punt@fortunafinancialplanning.com
Fortuneo
Zie/voir Keytrade Bank
Goffin Bank
Zie/voir Centrale Kredietverlening (CKV)
Goldwasser Exchange
Goldwasser Exchange
Avenue Adolphe Demeur 35
1060 Bruxelles
Fax: 02/534 41 54
Groupe Crédit Agricole
Zie/voir CRELAN
HILALI Finances sprl
HILALI Finances sprl
Monsieur Mustapha Hilali
Avenue Molière 86 bte 05
1190 Bruxelles
Hoist Finance AB
Hoist Finance AB
Legal Department
Spaces Mechelen
Kardinaal Mercierplein 2
2800 Mechelen
Fax: 02/773 26 12
Tel: 02/773 26 66
legal@hoistfinance.com
Horatius Vermogensbeheer
Zie/voir Merit Capital
HSBC
Zie/voir Puilaetco Dewaay Private Bankers
Imagor S.A.
Imagor S.A.
Monsieur Pierre Lebbe
EU Treasury Center
Sodexo Benefits & Rewards Services
Boulevard de la Plaine 15
1050 Bruxelles
Fax: 02/547 55 23
Tel: 02/547 54 26
pierre.lebbe@sodexo.com
Industrial and Commercial Bank of China Brussels Branch (ICBC Brussels Branch)
Industrial and Commercial Bank of China Brussels Branch (ICBC Brussels Branch)
Compliance Officer
Avenue Louise 81
1050 Bruxelles
Fax: 02/539 88 96
complaints@be.icbc.com.cn
ING Belgique
ING Belgique
Complaint Management
Cours Saint-Michel 60
1040 Bruxelles
Fax: 02/547 83 20
Tel: 02/547 61 02
plaintes@ing.be
ING Lease Belgium
ING Lease Belgium
Monsieur Kurt Mets
Complaints Department
Avenue Marnix 24
1000 Bruxelles
Fax: 02/739 89 01
Tel: 02/739 88 39
complaints@inglease.be
Invesco Asset Management S.A. Belgian Branch
Invesco Asset Management S.A. Belgian Branch
Monsieur Laurent Sohet
Compliance Officer
Avenue Louise 235
1050 Bruxelles
Fax: 02 641 01 75
Tel: 02 641 01 70
info@bru.invesco.com
IPG Contact Solutions
IPG Contact Solutions
Madame Christel Godfroid
Legal Department
Boulevard Pachéco 34
1000 Bruxelles
Fax: 02/723 18 00
Tel: 02/723 18 90
legal@ipggroup.eu
J. Quatannens & Co
J. Quatannens & Co
Directie
Wortegemsesteenweg 9 bus 1
8570 Anzegem
Fax: 056/68 09 97
jacques@quatannens.com
JP Morgan Chase Bank
JP Morgan Chase Bank
Chief operating officer
Boulevard du Roi Albert II 1
1210 Bruxelles
Fax: 02/208 88 59
JP Morgan International Bank Limited
JP Morgan International Bank Limited
Boulevard du Roi Albert II 1
1210 Bruxelles
Fax: 02/208 88 59
KBC Asset Management NV
KBC Asset Management NV
Dienst Bedrijfsrisicobeheer (OPR.AM)
Avenue du Port 2
1080 Bruxelles
KBC Assurances (prêteur)
KBC Assurances (prêteur)
Gestion des plaintes KBC
Brusselsesteenweg 100
3000 Leuven
Tel: 016 43 25 94
plaintes@kbc.be
KBC Bank
KBC Bank
Gestion des plaintes KBC
Brusselsesteenweg 100
3000 Leuven
Tel: 016 43 25 94
plaintes@kbc.be
KBC Bank - Bolero
KBC Bank - Bolero
Cliëntenservice
Avenue du Port 2
1080 Bruxelles
Tel: 016 43 25 94
clientenservice@bolero.be
KBC Brussels
KBC Brussels
Gestion des plaintes KBC
Brusselsesteenweg 100
3000 Leuven
Tel: 016 43 25 94
plaintes@kbcbrussels.be
KBC Consumer Finance (avant : KBC Pinto Systems)
Zie/voir KBC Bank
KBC Lease Belgium
KBC Lease Belgium
KBC-Klachtenmanagement
Diestsepoort 1
3000 Leuven
Tel: 016 43 25 94
plaintes@kbc.be
KBC Securities
KBC Securities
Cliëntenservice
Avenue du Port 12
1080 Bruxelles
Fax: 078/35 33 56
Tel: 078/ 353 353
clientenservice@kbcsecurities.be
Kelvira
Kelvira
Monsieur Jos De Mulder
Rijsenbergstraat 148
9000 Gent
Tel: 0486/44 33 80
jos.de.mulder@bfo.be
Keytrade Bank, Belgian Branch of Arkéa Direct Bank SA (France)
Keytrade Bank, Belgian Branch of Arkéa Direct Bank SA (France)
Quality Care Service
Boulevard du Souverain 100
1170 Bruxelles
KREDIETPARTNER sprl
KREDIETPARTNER sprl
Service plaintes
Place Princesse Elisabeth 20
1030 Schaerbeek
Tel: 02 223 03 99
krediet@kredietpartner.be
Krefima
Zie/voir Bpost banque
Krefiservicing
Krefiservicing
Services des plaintes
Rue du Marquis 1/2
1000 Bruxelles
La Cambre Funds (SICAV)
Zie/voir SPM Funds
Lawaisse Société de Bourse
Lawaisse Société de Bourse
Service Traitement des plaintes
Sint-Jorisstraat 6
8500 Kortrijk
Fax: 056/22 71 48
Tel: 056/21 40 35
patrick@lawaisse.be
Leo Stevens & Cie
Leo Stevens & Cie
Compliance
Schildersstraat 33
2000 Antwerpen
Fax: 03/242 03 82
Tel: 03/242 03 70
compliance@leostevens.com
Libertas
Libertas
Monsieur Geert Volkaerts
Ring 48 bus 101
2200 Herentals
Tel: 0486/91 55 15
volkaerts.geert@telenet.be
Lomami
Lomami
Monsieur Paul-Yvon Biliiet
Managing Director
Engelhoekstraat 29
9800 Sint-Maartens-Leerne
Tel: 09/221 48 08
paulyvon.billiet@lomami.be
Lombard Odier (Europe) Luxembourg - succursale de Belgique
Lombard Odier (Europe) Luxembourg - succursale de Belgique
Service de médiation
Avenue Louise 81 bte 12
1050 Bruxelles
Fax: 02/543 08 38
Lufthansa Airplus Service Karten GMBH, Belgian Branch
Lufthansa Airplus Service Karten GMBH, Belgian Branch
Complaints Management
Boulevard de l'Impératrice 66
1000 Bruxelles
LEntraide Financière du Tournaisis
LEntraide Financière du Tournaisis
Direction générale
Rue Neuve 2-4
7601 Roucourt
Maxel S.A.
Maxel S.A.
Monsieur Dimitri Goossens
Gestion des Plaintes
Avenue Einstein 11
1300 Wavre
Tel: 010 23 00 88
dimitri.goossens@maxel.be
MeDirect Bank
MeDirect Bank
Head of Compliance
Boulevard de l'Impératrice 66
1000 Bruxelles
Tel: 02/518 00 01
complaints@medirect.be
Melim sprl
Melim sprl
Monsieur Benoit Limpens
Rue Marsinne 6
4218 Couthuin
Fax: 085/41 13 10
Tel: 0477/27 02 81
benoit.limpens@belgacom.net
Mercator
Zie/voir Record Bank
Mercier Vanderlinden Asset Management
Mercier Vanderlinden Asset Management
Compliance
Jan Van Rijswijklaan 143
2018 Antwerpen
Fax: 03/270 75 76
compliance@merciervanderlinden.com
Merit Capital
Merit Capital
Head Legal & Compliance
Museumstraat 12d
2000 Antwerpen
Fax: 03/259 23 05
bavo.desadeleer@meritcapital.be
Middenstands Deposito en Kredietkantoor
Zie/voir Crédit Professionnel (BKCP)
Monese
Zie/voir PrePay Solutions (PPS EU)
MoneyGram International sprl
MoneyGram International sprl
Head of Compliance and ORM Europe/CIS
Rue Joseph Stevens 7
1000 Bruxelles
MoneYou
Zie/voir ABN-AMRO II
NIBC Direct
NIBC Direct
Compliance Officer
Rue Royale 71
1000 Bruxelles
Fax: 02/235 88 09
Tel: 0800/63 500
plaintes@nibcdirect.be
Nissan Finance Belgium
Nissan Finance Belgium
Compliance
Rue Ravenstein 60 bte 26
1000 Bruxelles
Fax: 02/508 03 84
compliance@acred.be
NN Investment Partners Belgium S.A.
NN Investment Partners Belgium S.A.
Compliance
Avenue Marnix 23 bte 3
1000 Bruxelles
Tel: 02 504 47 00
question@nnip.com
Onderling Beroepskrediet (OBK)
Zie/voir BKCP Banque
Oostvlaams Beroepskrediet (Zele)
Zie/voir Beobank
Opel Finance
Opel Finance
Service clientèle
Avenue du Bourget 22/3
1130 Bruxelles
Fax: 03/540 16 26
Tel: 03/540 16 00
admin.benelux@opelfinance.com
Optima Banque
Optima Banque
Service de Gestion des plaintes
Keizer Karelstraat 75
9000 Gent
Fax: 09/225 94 84
Tel: 09/210 67 32
klachtenbeheer@optima.be
Pareto
Pareto
Dhr Koen Lamberts
Stationsstraat 92
1930 Zaventem
Fax: 02/201 36 67
koen.lamberts@pareto.be
Patronale Life
Patronale Life
Legal & Compliance Officer
Rue Belliard 3
1040 Bruxelles
Fax: 02/513 27 38
Tel: 02 511 60 06
compliance@patronale-life.be
Petercam
Zie/voir Banque Degroof Petercam
Pire Asset Management
Pire Asset Management
Compliance Officer
Boulevard Audent 29
6000 Charleroi
Fax: 071/32 20 92
Tel: 071/32 54 11
arnaud.jamar@pire.be
PrePay Solutions (PPS EU)
PrePay Solutions (PPS EU)
Service des plaintes
Boulevard du Souverain 165 bte 9
1160 Bruxelles
PROGENTIS N.V.
PROGENTIS N.V.
Monsieur Geoffroy Steyt
Administrateur délégué
Avenue Louise 497
1050 Bruxelles
Fax: 02/643 43 44
Tel: 02/643 43 43
geoffroy.steyt@progentis.be
PSA Finance Belux
PSA Finance Belux
Département Conformité
Avenue du Bourget 20 boîte 1
1130 Bruxelles
Fax: 02/332 12 33
Tel: 02/370 77 01
pfbe-compliance@psa-finance.com
Puilaetco, a Quintet Private Bank (Europe) SA , Branch
Puilaetco, a Quintet Private Bank (Europe) SA , Branch
Legal
Avenue Hermann Debroux 46
1160 Bruxelles
Fax: 02/679 46 22
Tel: 02/679 45 11
private.banking@puilaetco.be
Quaestor Vermogensbeheer
Quaestor Vermogensbeheer
Compliance Officer
Hof Ter Weze 7
8800 Roeselare
Fax: 051/25 40 33
Tel: 051/26 33 60
compliance@quaestor.be
Quercus Invest
Quercus Invest
Monsieur Christoffel De Strycker
De Hees 12
2330 Merksplas
Tel: 014/43 36 36
cdestrycker@telenet.be
Rabobank Antwerp Branch
Rabobank Antwerp Branch
Service des plaintes
Uitbreidingstraat 86 bus 3
2600 Berchem
Fax: 03/290 17 96
complaints.Antwerp@rabobank.com
Rampelbergs & Cie
Rampelbergs & Cie
Compliance officer
Avenue du Baron Albert dHuart 7
1150 Bruxelles
Fax: 02/770 66 41
compliance@rampelbergs.be
Raymond James Benelux
Raymond James Benelux
Monsieur Diego de Fierlant
Département Compliance
Avenue Emile Duray 38 b 11
1050 Bruxelles
Fax: 02/640 55 60
Tel: 02/626 10 90
brussels@raymondjames.com
Record Bank
Zie/voir ING Bank
Record Credit Services
Zie/voir ING Bank
Record Credits
Record Credits
Customer Data Management
Avenue Marnix 24
1000 Bruxelles
Tel: 02 728 99 65
complainthandling@recordcredits.be
Revolut Bank UAB
Revolut Bank UAB
Service des plaintes
Avenue Louise 65
1050 Bruxelles
Saint-Brice SA Prêteur intermédiaire de crédit Unigro
Saint-Brice SA Prêteur intermédiaire de crédit Unigro
Legal & Compliance
Prins Boudewijnlaan 65
9100 Sint-Niklaas
Santander Benelux
Zie/voir Santander Consumer Finance, succursale en Belgique
Santander Consumer Bank
Zie/voir Santander Consumer Finance, succursale en Belgique
Santander Consumer Finance Benelux B.V.
Zie/voir Santander Consumer Finance, succursale en Belgique
Santander Consumer Finance, succursale en Belgique
Santander Consumer Finance, succursale en Belgique
Compliance Department
Guldensporenpark 81
9820 Merelbeke
Tel: 09 235 50 11
compliance@santanderbenelux.be
Sendwave SA
Sendwave SA
Service des plaintes
Place Marcel Broodthaers 8
1060 Bruxelles
Sercam
Sercam
Valérie Lebrun
Traitement des plaintes
Chaussée de Huy, 120 F
1300 Wavre
Fax: 02/511 09 33
Tel: 02/511 96 80
valerie.lebrun@sercam.be ou compliance@sercam.be
Société de Bourse Leleux Associated Brokers
Société de Bourse Leleux Associated Brokers
Compliance Officer
Rue du Bois Sauvage 17
1000 Bruxelles
Fax: 02/208 12 70
Tel: 02/208 12 71
qualitymanagement@leleux.be
Société Générale, succursale en Belgique
Société Générale, succursale en Belgique
Compliance department
Rue des Colonies 11
1000 Bruxelles
State Bank of India
State Bank of India
Compliance Officer
Korte Herentalsestraat 3
2018 Antwerpen
Sumitomo Mitsui Banking Corporation (SMBC)
Sumitomo Mitsui Banking Corporation (SMBC)
Legal compliance
Rue Montoyer 51 bte 6
1000 Bruxelles
Fax: 02/513 41 00
Teledesk
Teledesk
Monsieur R. Dupont
Sittingbournelaan 61
8900 Ieper
Fax: 057/22 81 12
Tel: 057/22 81 11
info@teledesk.be
Telenet Finance NV
Telenet Finance NV
Mediation & Complaints
Liersesteenweg 4
2800 Mechelen
Fax: 015 33 44 59
info@telenet-finance.be
The Bank of New York Mellon
The Bank of New York Mellon
Compliance department
Rue Montoyer 46
1040 Bruxelles
Fax: 02/502 53 66
info@bnymellon.com
The bank of Tokyo-Mitsubishi UFJ, Ltd
The bank of Tokyo-Mitsubishi UFJ, Ltd
Senior Vice President
Boulevard Louis Schmidt 29
1040 Bruxelles
Fax: 02/551 45 99
Tel: 02/551 44 11
serge.schirru@be.mufg.jp
The Royal Bank of Scotland (Belgium Branch)
The Royal Bank of Scotland (Belgium Branch)
Compliance
Rue de la Chancellerie 17A
1000 Bruxelles
Fax: 02/546 04 38
gbmbecompliance@rbs.com
Transferwise Europe SA
Zie/voir Wise
TreeTop Asset Management Belgium
TreeTop Asset Management Belgium
Compliance Officer
Rue des Francs 79
1040 Bruxelles
Fax: 02/613 15 31
Tel: 02/613 15 30
frederic.crahay@treetopam.be
Triodos Bank
Triodos Bank
Service plaintes
Rue Haute 139 bte 3
1000 Bruxelles
Fax: 02/549 59 89
Tel: 02/549 59 34
complaints@triodos.be
Truncus
Truncus
Chief Compliance Officer
Spinnerijstraat 12
9240 Zele
Fax: 052 40 97 41
Tel: 052 45 87 19
griet.pauwels@truncus.eu
UBS Belgium, succursale d'UBS Luxembourg
UBS Belgium, succursale d'UBS Luxembourg
Legal & Compliance
Avenue de Tervuren 300
1150 Bruxelles
Fax: 02/543 95 10
Tel: 02/543 95 06
maximilien.westrade@ubs.com
Unigro
Zie/voir Saint-Brice
United Taiwan Bank
United Taiwan Bank
General Affairs
Square de Meeûs 1 - 1ère étage
1000 Bruxelles
Fax: 02/230 04 70
utchristine@skynet.be
Value Square
Value Square
Compliance Officer
Schoonzichtstraat 23A
9051 Gent
Fax: 09/245 18 96
Tel: 09/241 57 57
info@value-square.be
Van Bauwel & Co
Van Bauwel & Co
Direction générale
Bisschopstraat 70
2060 Antwerpen
Van Breda Car Finance
Zie/voir ABKbank (à partir du 01/07/2014)
Van de Put & Co Banque de Titres Comm.VA-SCA
Van de Put & Co Banque de Titres Comm.VA-SCA
Audit interne / Compliance
Van Putlei 74-76
2018 Antwerpen
Fax: 03/239 73 20
Tel: 03/230 98 19
info@vandeput.be
Van Glabbeek en Co beursvennootschap
Zie/voir Société de Bourse Leleux Associated Brokers
Van Goolen & Co Beursvennootschap
Van Goolen & Co Beursvennootschap
Monsieur Jan De Cleir - Compliance Officer
Guldenberg 8
2000 Antwerpen
Fax: 03/231 07 69
info@vangoolen-co.be
Van Moer
Zie/voir Crédit Agricole Private Banking Belgium
vdk bank
vdk bank
Compliance Officer - Klachtenbehandeling
Sint-Michielsplein 16
9000 Gent
Tel: 09 267 32 11
klachtenbehandeling@vdk.be
plaintes@vdk.be
Viva Payment Services SA - Belgian Branch
Viva Payment Services SA - Belgian Branch
Compliance
Boulevard Roi Albert II no 4, Quator, the Cloud
1000 Bruxelles
Tel: 02 342 07 90
belgium-compliance@vivawallet.com
Volkswagen D'Ieteren Finance
Volkswagen D'Ieteren Finance
Customer Support
Leuvensesteenweg 679
3071 Kortenberg
Fax: 02 756 87 26
Tel: 02/712 68 45
customer.support@vdfin.be
Waterloo Asset Management - succursale de Belgique
Waterloo Asset Management - succursale de Belgique
Service des plaintes
Waterloo Office Park
Bât B
Drève Richelle 161 bte 63
1410 Waterloo
Wealtheon
Wealtheon
Compliance
Chaussée de Waterloo 1135
1180 Bruxelles
Fax: 02/372 50 11
Tel: 02/372 50 10
info@wealtheon.eu
Weghsteen
Zie/voir Pour plus d'info : Merit Capital
West-Vlaamse Bank
Zie/voir Crédit Professionnel (BKCP)
Wise Europe
Wise Europe
Complaints Team
Avenue Louise 54 - Room S52
1050 Bruxelles
Witebox bvba
Witebox bvba
Monsieur David Claikens
Nijverheidsstraat 17
1840 Londerzeel
Xerox Financial Services Belux
Xerox Financial Services Belux
Service de Médiation
Wezembeekstraat 5
1930 Zaventem
Cross-border disputes